How to File a Germination Claim (No Account Needed)

File a Seed Connect germination claim with just your order number and the email used at checkout — no account needed. Step-by-step guide, what's covered, shipping fees, and how to file as a guest at theseedconnect.com/claim.

The Seed Connect 30-Day Germination Guarantee

At The Seed Connect, we stand behind every seed we sell with a 30-Day, 90% Germination Guarantee. If your paid seeds don't germinate within 30 days of delivery when our recommended method is followed, we'll make it right — and you no longer need an account to file a claim.

File your claim here: theseedconnect.com/claim

What You Need to File a Claim

You only need two things:

  1. Your order number — found at the top of your order-confirmation email
  2. The email address you used at checkout

That's it. No account or password is required. Guest checkouts get a secure one-click sign-in link by email, then file the claim like any other customer.

How to File a Claim (Step by Step)

Go to theseedconnect.com/claim and choose one of two paths:

  • Already have an account? Tap Sign in to file a claim.
  • Checked out as a guest? Tap File a claim as guest (or go straight to theseedconnect.com/claim/start).

For Guest Checkouts

  1. Open the guest claim portal.
  2. Enter your order number and the email you used at checkout.
  3. Tap Email me a secure link. We'll send a secure one-click sign-in link — no password to remember.
  4. Open the link from your email. Your guest order is linked automatically, and you can now file your claim like any other customer.

Filing the Claim

  1. Go to Account → Orders and tap the order with the issue to expand it.
  2. Tap File a claim (you'll see a Coverage active banner on eligible orders).
  3. Pick what happened. Each issue type shows its claim window:
    • Seeds didn't germinate — 30 days
    • Package never arrived — 30 days
    • Damaged or defective — 7 days
    • Missing or wrong items — 7 days
  4. Choose how many seeds (or items) were affected using the + button. The form needs at least 1 selected to continue.
  5. Add your details — pick the germination method you used, add a short note (e.g. "soaked 18h, no tail after 7 days"), and upload a photo or short video if you can. Claims with photos are usually approved within minutes.
  6. Germination claims only: pay the flat $6.99 replacement shipping fee — the replacement seeds themselves are free. (Cards are processed securely and never stored.)
  7. Done! You'll get a confirmation email with your claim number, and another email with tracking the moment your replacement ships.

You can track every claim anytime under Account → Claims. Most standard claims within 30 days are auto-approved in under 2 minutes, and approved replacements typically ship within 1–2 business days.

Shipping Fees

  • Germination claims: flat $6.99 replacement shipping (seeds are free).
  • Damaged, missing, wrong, or lost-in-transit claims: ship 100% free — you skip the payment step entirely.

What's Covered

  • All paid cannabis seeds (feminized, autoflower, regular, and high-THC varieties) at a 90% germination rate when our recommended method is followed.
  • The guarantee window is 30 days from the date you receive your order (not the purchase date).

What's NOT Covered

  • Free, bonus, and BOGO seeds — these aren't covered by the guarantee. If they fail, they're treated as offsets against any paid-seed failures in the same order.
  • Seeds damaged by improper storage (extreme heat, cold, or moisture).
  • Seeds that were not germinated using an accepted method (paper towel, direct soil, water soak, or starter plugs).
  • Seeds that germinated but the seedling later died due to growing conditions (nutrients, light, pests, etc.).

Late Claims (More Than 30 Days After Delivery)

Germination claims stay open for 30 days from delivery. For older orders, we still review claims as a courtesy on a case-by-case basis — just email support@theseedconnect.com with your order number and we'll take a look.

Tips for Successful Germination

  1. Paper Towel Method (most popular): Place seeds between damp paper towels in a warm, dark place (70–85°F). Check daily and keep towels moist.
  2. Water Soak Method: Soak seeds in room-temperature water for 12–24 hours until they sink, then transfer to soil or paper towels.
  3. Direct Soil Method: Plant seeds 1/4 to 1/2 inch deep in moist (not soaked) starter soil. Keep warm and moist.
  4. Storage: Store unused seeds in a cool, dark, dry place. A sealed container in the refrigerator works well for long-term storage.

Need Help?

If your card was declined paying the $6.99 shipping, double-check the expiry and CVV or try another card — and if it keeps failing, email us your claim number and we'll invoice you another way.